Privacy Policy

PRIVACY POLICY Heavy Equipment Repair of Texas LLC Dba: Texas Heavy Equipment Repairs  Effective Date: 8-19-2026

Heavy Equipment Repair of Texas LLC Dba: Texas Heavy Equipment Repairs (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal and business information. This Privacy Policy outlines how we collect, use, disclose, and protect the information obtained through our website, mobile dispatch services, work orders, and digital payment systems.

1. Information We Collect We collect information necessary to deliver mobile equipment repair services, schedule dispatches, and process corporate billing:

• Contact Information: Name, company name, phone number, email address, physical job-site address, and billing address.
• Service & Asset Data: Machine make, model, unit number, serial number/VIN, engine hours, telematics data, job-site location, and repair history.
• Payment Information: Credit/debit card numbers, bank account numbers (for ACH transfers), expiration dates, and billing postal codes.
• Technical Data: IP address, browser type, device information, and site interaction data collected via standard cookies and analytics tools.

2. How We Use Your Information We use the collected information exclusively to:

• Mobilize technicians and dispatch service units to your equipment location.
• Provide diagnostic assessments, repair estimates, and preventative maintenance records.
• Process payment transactions, issue invoices, and manage commercial Net-30 credit accounts.
• Communicate critical service updates, repair milestones, and safety notices via phone, email, or SMS.
• Maintain internal business records and comply with Texas tax and accounting regulations.

3. Payment Processing & Third-Party Gateways Payment transactions are processed securely through accredited third-party payment processors, including Stripe, Inc.

• Payment Card Security: We do not store, process, or retain raw credit card numbers or CVV codes on our local website or internal servers.
• Stripe Compliance: All payment data is encrypted and handled in strict compliance with the Payment Card Industry Data Security Standard (PCI-DSS Level 1). Your payment details are transmitted directly to Stripe’s secure infrastructure. Stripe’s collection and use of your financial information is governed by the Stripe Privacy Policy.

4. Data Sharing & Disclosure We do not sell, rent, lease, or trade personal or commercial data to third-party advertisers. We share information only with:

• Authorized Service Providers: Cloud billing platforms (e.g., Jobber, Fullbay, QuickBooks Online) and software vendors necessary to fulfill your repair order and process transactions.
• Legal Compliance: Law enforcement, regulators, or government agencies when required by Texas state law, subpoena, or to protect our statutory lien rights under Texas Property Code Chapter 70.
• SMS/Texting Data Protection: Customer phone numbers collected for transactional SMS (dispatch notifications, quotes, and payment receipts) are never shared with third parties or affiliates for marketing purposes.

5. Data Security We implement industry-standard administrative, physical, and technical safeguards (including SSL 256-bit encryption on our website) to protect your personal and financial information against unauthorized access, loss, misuse, or alteration.

6. Cookies and Tracking Our website uses standard cookies and tracking pixels to analyze traffic patterns and optimize site performance. You may configure your web browser to disable or reject cookies, though certain interactive features of our customer portal may function with reduced capabilities.

7. Your Privacy Rights Depending on your jurisdiction, you have the right to:

• Request access to the personal information we maintain regarding your account.
• Request correction of inaccurate or outdated contact/billing details.
• Opt out of non-essential communications or SMS updates at any time by replying “STOP.”
• Request deletion of your non-financial data, subject to mandatory record-keeping requirements under applicable tax and commercial laws.

8. Contact Us For questions regarding this Privacy Policy or our data handling practices, contact our administrative office:

• Company: Heavy Equipment Repair of Texas LLC DBA: Texas Heavy Equipment Repairs, LLC
• Email: [email protected]
• Phone: 832-672-1910
• Address: 2423 Roy Rd, Pearland, Tx 77581